Reference

How Our Legal Terms Protect Your Account

koi885 operates under a clear legal framework that defines account eligibility, jurisdiction limits, and your rights when using the platform in Indonesia where local law permits.

Jurisdiction-dependent accessAccount eligibility conditionsDANA, OVO, GoPay wallet rulesData retention policyUser rights and contact paths
koi885 How Our Legal Terms Protect Your Account
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your rights under our legal terms, need to dispute a wallet transaction, or want to request account data, our support team handles these directly. Reach out through any of the channels below and state that your query is legal or account-related so it gets routed correctly from the start.

Live Chat Open the chat window from any page on koi885. State your account email and describe your legal query clearly. Legal queries are escalated to the relevant team.
Email Support Send your legal request or account data query to our support email. Include your registered account details and the specific section of the terms you are referring to.
Account Help Centre For account suspension, wallet mismatch, or identity verification issues, log into your account and access the help section directly to submit a formal request.
HOW WE HANDLE THIS

Data Handling, Cookies and Account Security

We collect only the account and transaction data we need to run the platform, process DANA, OVO, and GoPay deposits correctly, and resolve disputes. Nothing is shared with third parties outside of what the law requires or what you have explicitly approved.

Cookie Policy

We use session cookies to keep your account logged in and analytical cookies to understand how the lobby is used. You can manage cookie preferences from your browser settings at any time.

Account Security

Your account is protected by OTP verification at login. If you notice unauthorised access, contact support immediately and we will lock the account while we investigate.

Data Retention

Account data, including wallet transaction logs for DANA, OVO, and GoPay, is retained for the period required by applicable law and then deleted or anonymised according to our internal schedule.

Requesting Your Data

You can request a copy of the personal data we hold on your account by contacting support via email. We will respond within the timeframe set out in our full data policy.

Common Questions About Our Legal Terms

These are the questions we get most often about how our legal terms apply to your account, your wallet activity, and your rights as a user accessing the platform from Indonesia.

Access depends on local law and the regulations of your specific region. You are responsible for confirming that using the platform is permitted where you are located before registering.

If your account is closed while a balance remains, we follow the process set out in our terms for returning funds. Contact support with your wallet details to begin the resolution process.

Raise the dispute through live chat or email support within the timeframe stated in the full terms. Include your transaction ID, the GoPay amount, and the date it was processed.

We may update our terms and will notify you by email when we do. Continued use of the platform after an update constitutes acceptance of the revised conditions.

Email our support team from the address registered to your account and request a data export. We will compile and send your account and transaction data within the policy timeframe.

Account holders must meet the minimum age required by the laws of their jurisdiction. We verify age during the account review process and reserve the right to close accounts that do not comply.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.